National - FranceREQUIRED RENTAL DOCUMENTSTHE REQUIRED DOCUMENTS AREWhen collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport. If the driver only has a paper licence, they must also show addition photo ID, such as a, Valid Passport, an Armed Forces ID card or Police Warrant card. No other forms of ID are acceptable. A driving licence must be presented in legible Roman letters. An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.
A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required. The Flexible Autos voucher is required when picking up your rental car.
If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions. The customer must indicate two telephone numbers at time of collection, one of them must be a landline. LICENCE REQUIREMENTSDriving licences must be held for a minimum of (years):
| MCMR, EBMR, EDMR, EXMR, EDAR, EDAE, CDMR, CXMR, CWMR, CFMR, CDAR, CWAR, CFAR, CFAE, CFAI, EKMD, CKMD, CKAE | | 1 | | | | IDMR, IMMR, IDAR, IMAR, IFMR, IFAR, IFAI, IFAE, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR, SFMR, SFAI, SFAR, SFAE, IKMD, SKMD, FKMD, IKAE, SKAE, FKAE | | 3 | | | | FFAE, PFAE, DCMR, DCAR, DFAR, FVMR, FVAR, FDMR, FDAR, SVMR, LVMR, LVAR | | 7 | | | | LKMD, PDMR, PDAR, LDAR, PTMR, PTAR, PFAR, FFAR | | 10 | | |
ADDITIONAL REQUIREMENTSAn Original Chinese driving licence is accepted but only with the suppliers China licence translation service. Residence of France need to prove proof of home address at the time of rental (mobile phone invoice is a valid proof). Document must not be more than 3 months old. All local renters must provide proof of home address in France with a utility or phone bill.
Customers picking up at Charles de Gaulle Airport must provide flight itinerary or boarding pass showing arrival departure. Local train tickets from Paris cannot be accepted.
DEPOSITDEPOSIT INFORMATIONThe following deposit will be debited at the start of the rental:
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| MCMR, EBMR, EDMR, EXMR, EDAR, EDAE, CDMRCXMR, CWMR, CFMR, CDAR, CWAR, CFAR, CFAE, CFAI, IDMR, IMMR, IDAR, IMAR, IFMR, IFAR, IFAI, IFAE, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR, SFMR, SFAI, SFAR, SFAE, FVMR, FVAR, SVMR, XXMR, XVMR, LVMR, LVAR | | 250.00 | | EUR | |
| CKAE, IKAE, SKAE, FKAE | | 500.00 | | EUR | |
| FFAE, DCMR, DCAR, DFAR, FDMR, FDAR, XFAR | | 1000.00 | | EUR | |
| PFAE, PDMR, PDAR, LDAR, PTMR, PTAR, PFAR, FFAR | | 2000.00 | | EUR | |
In North corsica the deposit value and excess is:
MCMR 950 EUR
EBMR 1.400 EUR
ECMR 1.400 EUR
EDMR 1.400 EUR
ECAR 1.400 EUR
EDAR 1.400 EUR
CDMR 1.400 EUR
CDAR 1.400 EUR
IDMR 2.500 EUR
IMMR 1.800 EUR
IVMR 1.800 EUR
CMMR 1.800 EUR
IMAR 1.800 EUR
DCAR 2.500 EUR
PDMR 2.500 EUR
PDAR 2.500 EUR
CKMD 1.000 EUR
IKMD 1.000 EUR
SKMD 1.000 EUR
SFAR 1.800 EUR
IFAR 1.800 EUR
CFMR 1.800 EUR
IFMR 1.800 EUR
SFMR 1.800 EUR
CFAR 1.800 EUR
CFAE 1.800 EUR
METHODS OF PAYMENTForm of payment accepted: American Express credit card, Mastercard credit card, Visa credit card, Mastercard Debit Cards, Visa Debit Cards Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Prepaid cards, Solo, Virtual cards, Visa electron IMPORTANT:
for Premium and Luxury Cars (PFAE, PDMR, PDAR, LDAR, PTMR, PTAR, PFAR) the deposit must be taken in full on 1 credit card. TAXESUnless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.
EXCESS AMOUNTS The CDW (Collision Damage Waiver) and TP (Theft Protection) have an insurance excess.
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| MCMR, EBMR, EDMR, EDAR, EDAE, EXMR, CDMR, CDAR, CWMR, CWAR, CXMR, IDMR, IDAR, XXMR, CFMR, CFAR, CFAI, CFAE, EKMD, CKMD, CKAE | | 1500.00 | | EUR | |
| SDMR, SDAR, SWMR, SWAR, IFMR, IFAR, IFAI, SFMR, SFAR, IMMR, IMAR, IVMR, IVAR, FVMR, FVAR, XVMR, SFAI, IKAE, SKAE, FKAE | | 2500.00 | | EUR | |
| DCMR, DCAR, FDMR, FDAR, PDMR, PDAR, LDAR, PTMR, PTAR, XFAR, SVMR, LKMD, DFAR, PFAR, FFAR, LVMR, LVAR | | 3500.00 | | EUR | |
If the rental car is damaged, even if there is no third party involved, the driver has to request a police report and present it to the local supplier. Otherwise the insurance would lose its validity.
FUEL POLICYTHE FUEL POLICY IS Cars will be supplied with a full tank of fuel and should be returned full. Otherwise the client will be charged for missing fuel, plus a refuelling charge.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.
In Corsica: vehicles can be thermal, electric or hybrid.
AGE RESTRICTIONSTHE AGE RESTRICTIONS AREAll charges exclude tax and local fees, unless otherwise stated. The Minimum Age for drivers are:
| | Age | | Range | | Charge per day | | Max charge per rental | |
| MCMR, EBMR, EDMR, EXMR, EDAR, EDAE, CDMR, CXMR, CWMR, CFMR, CDAR, CWAR, CFAR, CFAE, CFAI, EKMD, CKMD, CKAE | | 18 | | 18-20 | | 55.00 | | EUR | | 550.00 | | EUR | |
| MCMR, EBMR, EDMR, EXMR, EDAR, EDAE, CDMR, CXMR, CWMR, CFMR, CDAR, CWAR, CFAR, CFAE, CFAI, EKMD, CKMD, IDMR, IMMR, IDAR, IMAR, IFMR, IFAR, IFAI, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR, SFMR, SFAI, SFAR, IKMD, SKMD, FKMD, XXMR, CKAE, IKAE, SKAE, FKAE | | 21 | | 21-24 | | 32.00 | | EUR | | 320.00 | | EUR | |
| MCMR, EBMR, EDMR, EXMR, EDAR, EDAE, CDMR, CXMR, CWMR, CFMR, CDAR, CWAR, CFAR, CFAE, CFAI, EKMD, CKMD, IDMR, IMMR, IDAR, IMAR, IFMR, IFAR, IFAI, IVMR, IVAR, SDMR, SDAR, SWMR, SWAR, SFMR, SFAI, SFAR, IKMD, SKMD, FKMD, XXMR, FFAE, PFAE, DCMR, DCAR, DFAR, FVMR, FVAR, FDMR, FDAR, SVMR, PDMR, PDAR, PTMR, PTAR, PFAR, LKMD, XVMR, FFAR, LVMR, LVAR, CKAE, IKAE, SKAE, FKAE | | 24 | | 24-24 | | 32.00 | | EUR | | 320.00 | | EUR | |
| LDAR, XFAR, XXMR | | 27 | | | | 0.00 | | EUR | | N/A | | | |
There is no maximum age limit (Subject to the driving licence expiration and licence requirements)
ADDITIONAL DRIVERSADDITIONAL DRIVER REQUIRMENTS AREAll additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement. Additional drivers have a local charge of 13 EUR per day plus local taxes with a maximum charge of 130.00 EUR per rental plus local taxes.
DRIVING RESTRICTIONSGENERAL RESTRICTIONS AREDriving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage. CROSS BORDER/INTERNATIONAL ONE-WAYSInternational one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location. The vehicles may be taken into the following countries: Germany, Andorra, Austria, Belgium, Denmark, Spain, Finland, Netherlands, Italy, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, United Kingdom, San Marino, Sweden, Switzerland The driver can take the vehicle cross border providing he has informed the rental desk prior to departure. There is an addtional fee payable for cross border travel of 55 EUR per rental, which must be paid locally, on collection of the vehicle.
NATIONAL ONE-WAY TRAVELFor National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.
GRACE PERIODTHE GRACE PERIOD ISThe supplier establishes a grace period of 29 minutes from the indicated time in the reservation. If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer. IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.
EXTRASTHE AVAILABLE EXTRAS AREOptional Extras, are to be paid locally, they do NOT include local taxes and fee unless otherwise stated. Extras cannot be guaranteed and are subject to availability. | Booster Seat (15-36 kg aprox) | | 9.00 EUR Per Day | | | | Snow chains - Snow socks | | 15.00 EUR Per Day | | | | GPS Unit | | 20.00 EUR Per Day | | No Maximum charge | | Child Seat (9-18 kg aprox) | | 14.00 EUR Per Day | | Maximum charge 84.00 EUR per rental. | | Snow Tyres | | 30.00 EUR Per Day | | |
OUT OF HOURS SERVICETHE OUT OF HOURS SERVICE AVAILABILITY ISThe Out of Hours service is an on request service and may not be available at all locations. This service may incur additional charges, such as: Out of Hours pick-up/drop-off fee, airport/location fees and taxes.
CANCELLATIONS AND NO SHOWSCANCELLATION AND NO SHOW POLICIES AND FEES| Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges. | | No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early. |
SUPPLIER/ROADSIDE ASSISTANCEROADSIDE ASSISTANCE INFORMATIONAssistance Service Fee is Free of charge. In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle. In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police. In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.
EXTRA INFORMATION AND COSTSRENTAL EXTENSIONPlease note that it may not always be possible to extend the hire. When the rental branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
Rental extension must be requested direclty to the rental branch
There is no maximum length of rental, however the customer will have to go to a local branch every 28 days to have the condition of the vehicle checked.
TRAFFIC ADMINISTRATION FINESIf the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge 35.00 EUR, per offence. RENTAL DURATIONThere is no maximum length of rental, however the customer will have to go to a local branch every 28 days to have the condition of the vehicle checked.
WHAT''S NOT INCLUDEDWHAT''S NOT INCLUDED IN THE BOOKING COSTSAdditional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included. One Way Rentals Optional Extras (Paid Locally) Special/Additional Cleaning Toll Charges Tow Charges Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.
Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.
If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later. DRIVER NEGLIGENCEDriver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:
Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.
Abandoning the vehicle.
All costs derived from the use of the incorrect and/or lack of petrol.
The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss/damage of the vehicle documents and/or keys.
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
Driving the vehicle when tired and not feeling well.
The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.
Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.
Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
The transport of individuals or goods for which the customers receive direct or indirect payment.
Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.
Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.
Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
Driving against the traffic regulations.
The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.
Continued use of the vehicle after the rental period has ended.
DISCLAIMERTERMS AND CONDITION AMENDMENTSFlexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made. |